If you change your mind about your items, we are happy to refund your order excluding the original delivery cost, providing:
Items must be returned within 14 days of receipt
The items are unworn and unwashed
There are no make up stains
Items must be unused and in its original packaging. If the original packaging has been damaged or is unavailable, please use an appropriate mailbag to return your item(s) back to us. Please note that if the items get damaged during transit due to improper packaging you may be responsible for any additional costs
Orders are returned at the customers’ own expense and we advise to return items via recorded delivery to ensure your order reaches us safely and securely. Customers must keep a receipt or proof of postage until the refund or exchange has been processed in case the item(s) get lost in transit on the way back to NAPALM. Refunds will be credited to your original method of payment.
SALE ITEMS ARE NON-RETURNABLE
To ensure returns are processed as quickly as possible please fill out and enclose our easy returns form with the item(s) you are returning. For any reason you no longer have this form please email us at;firstname.lastname@example.org
We will reserve the right to decline your refund if your return does not comply with the terms stated above.
For easy exchanges please return the item following the return guidelines above. Please ensure you have filled out the the easy returns form and please include exchange details in the additional information box i.e size, colour etc. For more information please email email@example.com